Privacy Policy
Last updated: 25 May 2025
This Privacy Policy describes how Accesschannel ("we", "us", or "our") collects, uses, and shares information about you when you use our website and online learning services available at accesschannel.website (the "Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you provide when you register for an account, enrol in a course, contact us, or otherwise interact with the Service. This may include:
- Full name and email address
- Password and account credentials
- Billing and payment information
- Communications you send to us
- Profile details and learning preferences
1.2 Information Collected Automatically
When you access the Service, we automatically collect certain technical information, including:
- IP address and approximate location derived from it
- Browser type, version, and operating system
- Pages visited, time spent, and navigation paths
- Device identifiers and screen resolution
- Referring URLs and search terms
- Cookie identifiers and similar tracking data
1.3 Information from Third Parties
We may receive information about you from third-party services such as payment processors, authentication providers, and analytics platforms. We only collect such information to the extent necessary to operate the Service.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To create and manage your account and deliver the Service
- To process payments and send transactional communications
- To personalise your learning experience and track progress
- To respond to your enquiries and provide customer support
- To send service updates, security alerts, and administrative messages
- To analyse usage patterns and improve the Service
- To detect, investigate, and prevent fraudulent or unauthorised activity
- To comply with applicable legal obligations
We do not sell your personal information to third parties. We do not use your information to serve targeted advertising from external ad networks.
3. Legal Bases for Processing
We process your personal information on the following legal grounds:
- Performance of a contract — to provide the Service you have requested
- Legitimate interests — to operate, secure, and improve our platform
- Consent — where you have explicitly agreed to a specific use
- Legal obligation — where processing is required by applicable law
Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of processing prior to withdrawal.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to operate the Service, remember your preferences, and understand how users interact with our platform. Cookies we use include:
- Essential cookies — required for authentication and core functionality
- Functional cookies — to remember settings and personalise your experience
- Analytics cookies — to measure usage and improve the Service
You can control cookie behaviour through your browser settings. Disabling essential cookies may prevent certain features from functioning correctly. We do not use cookies to track you across unrelated third-party websites.
5. Sharing of Information
We may share your information with:
- Service providers — third parties that assist us in operating the Service, such as hosting providers, payment processors, and email delivery platforms, bound by confidentiality obligations
- Professional advisers — lawyers, accountants, and auditors where necessary
- Authorities — government or regulatory bodies when required by law or to protect our legal rights
- Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
Any third party receiving your data is required to handle it in a manner consistent with this policy.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service. We also retain information where necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we delete or anonymise it securely.
You may request deletion of your account and associated data at any time by contacting us at info@accesschannel.website. Certain information may be retained for a limited period following deletion where required by law.
7. Data Security
We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure. These include encrypted data transmission, access controls, and regular security reviews.
No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.
8. Your Rights
Depending on your location and applicable law, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict certain types of processing
- Receive a copy of your data in a portable format
- Withdraw consent where processing is based on consent
- Lodge a complaint with a relevant supervisory authority
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable requirements.
9. Children's Privacy
The Service is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information without appropriate consent, please contact us and we will take steps to delete that information promptly.
10. Third-Party Links
The Service may contain links to third-party websites or resources. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any external sites you visit.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by updating the date at the top of this page and, where appropriate, by sending a notification to the email address associated with your account. Your continued use of the Service after any changes constitutes your acceptance of the revised policy.
We encourage you to review this policy periodically to stay informed about how we protect your information.
12. Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or our data practices, please contact us:
- Email: info@accesschannel.website
- Phone: +61 2 9790 8847
- Post: 118 Parry St, Newcastle West NSW 2302, Australia